Contact Policy

We aim to provide fast and helpful customer support for all inquiries.

Support Email:  cozyhearthomeinc@support.com

Response Time: 1–2 business days.

Order Questions: Include your name, order number, and issue for faster assistance.

Business Hours: Monday–Sunday, 9am–5pm [CST].

Social Media: You may also reach out via our official social accounts; responses may take longer.

Escalations: Complicated issues may require additional processing time; we will communicate updates clearly.